Orange You Glad I Didn't Say Orange Again?

I called the orange people today. Yet again. After calling numerous times last week.

I'll admit it right now - I totally lost my temper. I've been in customer service. While the industry has moved away from the old "the customer is always right" stance, you are still supposed to do whatever you can within reason to help the customer.

I'm not overly difficult. It's not unreasonable to ask whether an order you placed, to be delivered to friends, has been delivered. It's not unreasonable to ask for a date and time it was delivered. When the company can't provide that information, it's not unreasonable to ask for tracking numbers so you can track your order.

Or is it? Apparently this orange company thought all those requests WERE unreasonable. Apparently the people at this orange company are idiots.

Last week I filed a complaint with the Attorney General's Office when I ran out of patience. Today, after the guy laughed at me on the phone when I was asking for a tracking number, right before I hung up the phone I said, "I hate you." Not so much in a mean, angry way. But more in a "I'm sad and beaten down and have reached the end and hate you for helping me get to this point." Don't tell me that DHL does not give tracking numbers. There's no way in hell they will accept packages to be delivered without giving them tracking numbers. I really hate being lied to.

So yes, I said "I hate you" to the orange man. After three weeks of calling to find out about these fucking oranges. After being told repeatedly the orange company had no record of my order. After I forwarded them the confirmation they'd e-mailed me. After I left message after message for the owner.

And then I called my credit card company and told them about my saga. I explained all the efforts I'd made, and ended with "So, will you go kick their asses for me, credit card style?" The guy laughed, and reversed the charge, back to the orange company.

Contacts? Check.
Oranges? Check.
Drafts in apartment? Wellllll.... still working on that one.